WHAT WEB DO - STRATEGY

Customer journey design.

Understanding your customer touch points

This is a visual process which will help you relate your customer touch points with your brand and business processes. It will reveal how you could improve customer flow for all channels and how it connects to create achievable goals. 

Customer journey design brings together an understanding of who your customers are and your services – it lets you see the big picture and reveals opportunities. Capturing your customer’s journey will help you find opportunities to provide a better user experience.

Each touch point should be well considered and relevant which will add up to an overwhelmingly positive experience. This service has been created from a customer perspective and integrates your processes that are relevant for delivering what your customer is looking for.

We also engage customers through tactical inbound and outbound marketing activities, designed to drive visitors who want to know about you, making them valuable acquisitions rather than just casual browsers.

Remember you can learn more about what we'd love to do for you by calling us 0131 454 3311 or by using our online contact form.

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